Shipping policy
Shipping Policy
Last updated: August 13, 2026
1. Order Processing
All products are made to order through our print-on-demand fulfillment partners. Orders are typically submitted for production within 24 hours of purchase. Production time is generally 2–5 business days before shipment, depending on the product and fulfillment partner.
2. Shipping Times
Once your order has shipped, estimated delivery times are as follows:
- United States: 3–7 business days
- International: 7–21 business days (varies by destination)
These are estimates only and are not guaranteed. Delays may occur due to carrier volume, customs processing, or circumstances beyond our control.
3. Shipping Carriers
Orders are shipped via USPS, UPS, FedEx, or DHL depending on your location and the fulfillment partner processing your order. A tracking number will be emailed to you once your order ships.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order details. Free shipping promotions, when available, will be applied automatically at checkout.
5. International Shipping
We ship to select international destinations. International customers are responsible for any customs duties, import taxes, or fees imposed by their country. The Sovereign Aura is not responsible for delays caused by customs processing.
6. Address Accuracy
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order has been submitted for production.
7. Lost or Delayed Packages
If your tracking shows no movement for more than 10 business days (domestic) or 30 business days (international), please contact us at [your support email] and we will work with our fulfillment partner to resolve the issue.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement at no cost to you.
9. Contact
For shipping inquiries, please contact us at support@thesovereignaura.com.