Refund policy
Refund Policy
Returns
We want you to love your order. If you receive an item that is defective, damaged, or incorrectly printed, we will make it right.
To initiate a return, contact us within 7 days of delivery at [your support email] with your order number and a clear photo of the issue. Items must be unused and in their original condition.
Because our products are made to order through print-on-demand fulfillment partners, we are unable to accept returns for sizing preferences, change-of-mind, or buyer's remorse. We encourage you to review our size guides carefully before placing your order.
Refunds
Once your return is reviewed and approved, we will process a refund to your original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued.
Exchanges
We accept exchanges for items that arrive defective, damaged, or incorrectly printed. Contact us within 7 days of delivery with your order number and a photo of the issue.
Because our products are printed on demand, we are unable to exchange items for sizing preferences or change-of-mind requests. Approved exchanges will be reprinted and reshipped at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items returned more than 7 days after delivery
- Items showing signs of wear, washing, or alteration
- Sale or clearance items (unless defective)
Questions
For any questions regarding your order, please contact us at support@thesovereignaura.com